Thanks so much for the spare parts and manual that you very kindly sent us. It is a pleasure to deal with you (and your colleague who was very kind on the phone) who took the time and patience to explain maintenance issues to my husband who has no knowledge of the machine.
It is so niceto speak with people that are professional, courteous and show true customer service. You are a credit to Meddings and hope that the company recognises it.
I would be grateful if you could forward this email to your manager and company director.
Thanks once again
Recieved 15th July 2015
Parts recieved and installed.
Great prompt service.
Nick Canning: Redhill, Surry
............. The prompt, courteous and efficient manner with which i have been treated is worthy of note.
P. Hodgson: Northumberland
......You will be pleased to know that my 43 year old drill is now in good working order & still looks new.
I would like to thank both you and Paul for the time and effort & information you gave to me, hope i wasn't to much of a pain in the ass. What astonished me was that you were able to trace the drill back to its original owner in 1970. I would have liked a new drill from John, but I can't justify the expense. I will of course recommend you as a representative of your company & Meddings for their long lasting engineering capabilities.
Malcolm: Bridgewater, Somerset
Just a quick email to thank John for all his help on the missing arbor - I have recieved the new one here today which i will forward onto or customer.
Many thanks John - your customer service is first class.
Nicola Stamford: Buck & Hickman
Just a quick note to say how pleased i am with the LF1 drilling machine that you supplied to me in January. Well made and robust it is a pleasure to use.
Also many thanks to you for personally delivering the machine and positioning it in my workshop. It is not often to get sch service.
Just to say many thanks for sending me a copy of the parts list for our 1962 jigsaw. It will come in very handy.
..................Your assistance is much appriciated - customer service at this level is rare these days.
Your willing assistance earlier today was greatly appreciated.
ShadeArt Limited UK